Frequently Asked Questions
Here are direct answers to common questions about our modular cold storage.
Need specific advice?
Why rent instead of build?
Renting reduces upfront costs and avoids capital investment. Our solutions can be deployed in weeks, adjust to changing business needs, and offer flexible contract options.
Does the external storage break the cold chain?
No. Most units can connect directly to your facility using a wall opening or adjustable loading platform to maintain product flow and temperature control. For specialized applications, including segregated or allergen-sensitive products, standalone multi-compartment solutions are also available.
Will renting a portable unit affect my HACCP program?
No. Our units are independently inspected to support compliance with HACCP requirements and customer standards. We work with customers to ensure temporary refrigeration solutions align with their food safety and operational requirements.
Will the equipment be new or previously used?
Our equipment is professionally refurbished and inspected to meet our operational and quality standards before deployment.
Can I view the unit prior to delivery?
Yes. We encourage customers to view the equipment before delivery and can provide photos upon request.
Can I change or resize the unit during the rental period?
Yes. Our rental solutions are designed to be flexible and can be expanded or reduced as your needs change. Please contact your Project Development Manager or our Service Department at (843) 901-6694 to discuss available options.
What level of service and support do you provide?
We are committed to providing responsive support throughout the rental period. Our service includes:
Pre-delivery inspections and configuration of refrigeration and monitoring equipment
Preventive maintenance every six months to help maintain performance and reliability
On-site response within four hours of a reported issue
Guidance during equipment selection to help match the right solution to your operational requirements
Do you charge for damage to the equipment?
We aim to be clear and transparent about equipment condition and responsibility. Our customer support guidelines outline the difference between normal wear and tear and damage, and we work to resolve issues quickly to maintain equipment performance and help avoid unnecessary costs. When appropriate, our service team can also recommend ways to help prevent repeat damage.
